I am an experienced information technology support. Network enthusiast but cloud true lover. I'm a high-quality standard seeker, ability to work under pressure, and problem solver. I consider myself a proactive person, with ease for teamwork and communication skills. Spanish is my main language.
I'm currently working as an IT assistant on a lovely small elementary school at Coral Gables. Apple devices management via Cisco Meraki MDM. Cisco Meraki network infrastructure management. IT inventory management. Devices preparation and deployment. Tech support on site for teachers and students. A/V support. Google workspace user administration.
Started as a consultation agent, providing customer facing support on site, my ability to work under pressure helped me to find ways to organize my time per client and quick ways to fix well-known issues. Due to my performance, I've got promoted to Repair Agent, fixing client units keeping Client Data Privacy and Cura et Celeritas as my mantra. Apple Certified technician and computer hardware builts enthusiast.
I was the real Target runner. Had a great experience working for Target, enjoyed the work under pressure environment and the quality standards. Leaved this phase of my life to continue my IT career.
My very first experience in a company environment. I learned how to be an excelent level 2 tech support, providing quality and accurate service for client and VIP's. I helped deploying software, security patches and managing client units via SCCM. IT inventory management and physical units deployment and assignement. Vendors point of contact. Data encryption with Symantec. Account management with office E3. ITIL philosophy work enviroment.
Apart from my IT life, I enjoy playing music like the guitar or drums. Coffee is one of my weaknesses but also is my day to day support. Watching series eating popcorn is one of my favorite things. Recently getting my self more into pasta cooking. Buon appetito!
My favorite outdoor activity is playing soccer. I'm creating a habit of going out to a park every week to disconect for couple hours.